Twenty-two Benchmark Resorts & Hotels and Gemstone Collection Properties Awarded the Prestigious TripAdvisor® Certificate of Excellence

HOUSTON, TX. August 4, 2017 - THE WOODLANDS …BENCHMARK®, a global hospitality company, announces that 22 of its properties have been honored with the 2017 TripAdvisor® Certificate of Excellence, which recognizes top-rated hotels, restaurants and attractions in the United States and globally. The Certificate of Excellence is determined by traveler reviews on TripAdvisor, the world’s largest travel site. Twelve Benchmark Resorts & Hotels and ten Gemstone Collection properties received the coveted recognition, one of the travel industry’s most prestigious awards.

“This is an exceptional honor for Benchmark, coming only a year after our successful merger with Gemstone Hotels & Resorts,” says Alex Cabañas, CEO of Benchmark. The merger increased the company’s portfolio to a total of 70 properties and 8300 guest rooms in the US, Caribbean and Japan. Benchmark has since added two more properties to Benchmark Hotels & Resorts and two to Gemstone Collection.

“We are especially proud that, based on guest reviews of each of our hotels and resorts, all are in the top 10% of properties globally in terms of traveler reviews,” Mr. Cabañas said. He noted that several properties were repeat winners and that the Hotel Roanoke & Conference Center won for the sixth consecutive year.

These exceptional properties span beach and golf resorts, urban hotels, boutique properties, ski lodges and conference centers. Located in America’s most popular cities and travel destinations, the winning hotels include:

Benchmark Resorts & Hotels
Chaminade Resort & Spa - Santa Cruz, CA
Santa Barbara Beach & Golf Resort - Curaçao
Turtle Bay Resort - North Shore, Oahu, HI

Eaglewood Resort & Spa - Chicago, IL
The Heldrich - New Brunswick, NJ
Edith Macy Conference Center - Briarcliff Manor, NY
Dollywood’s DreamMore Resort and Spa™ - Pigeon Forge, TN
The Chattanoogan - Chattanooga, TN
Hotel Contessa - San Antonio, TX
Hotel Roanoke & Conference Center - Roanoke, VA
The Inn at Virginia Tech - Blacksburg, VA
Stonewall Resort - Roanoke, WV

Gemstone Collection
Spanish Garden Inn - Santa Barbara, CA
Tivoli Lodge - Vail, CO
Costa d’Este Beach Resort & Spa - Vero Beach, FL
Marenas Beach Resort - Sunny Isles Beach, FL
Villas of Grand Cypress - Orlando, FL
Ames Boston Hotel - Boston, MA
Copley Square Hotel - Boston, MA
The Essex Resort & Spa - Essex Junction, VT
Topnotch Resort - Stowe, VT
Willows Lodge - Woodinville, WA

Photography Link to Benchmark Resorts & Hotels, Gemstone Collection properties: http://www.benchmarkglobalhospitality.com/press/high_res_gallery/

About TripAdvisor®

TripAdvisor®, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With more than 500 million reviews and opinions covering the world’s largest selection of travel listings worldwide -- over 7 million accommodations, airlines, attractions, and restaurants -- TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. TripAdvisor also compares prices from more than 200 hotel booking sites so travelers can find the lowest price on the hotel that’s right for them. TripAdvisor-branded sites are available in 49 markets, and are home to the world’s largest travel community of 390 million average unique monthly visitors, all looking to get the most out of every trip. TripAdvisor: Know better. Book better. Go better.

About Gemstone Collection

The Gemstone Collection includes distinctive hand-picked properties in spectacular and popular U.S. destinations coast to coast. Each upscale resort and hotel destination provides highly-personalized service and luxury reflective of the charm and unique character of the destination, while in keeping with the collection’s shared mission and passion for excellence. A distinguished portfolio of BENCHMARK®, a global hospitality company, which has been a leading US-based hospitality management company for nearly 40 years, the Gemstone Collection is the preferred choice of guests who yearn for inspiring and transformative experiences, customization over conformity, stimulation over predictability, and adventure over routine. www.gemstonehotelcollection.com To become a fan on Facebook, visit www.facebook.com/GemstoneHotelCollection, or follow us on Twitter at www.twitter.com/GemstoneHotels, on Instagram at www.instagram.com/gemstonehotels, and on Pinterest at https://www.pinterest.com/benchmarkhotels/gemstone-hotels

About Benchmark Resorts & Hotels®

Benchmark Resorts & Hotels® features the finest in lodging, dining, recreational and meeting accommodations. Featuring unique and distinctive properties renown for exceptional service and for creating unforgettable memory-making experiences, it is the signature portfolio of BENCHMARK®, a global hospitality company, which has been a leading US-based hospitality management company for nearly 40 years. Many Benchmark Resort & Hotels' properties are certified by IACC, the association that represents the finest meeting venues and services globally, and many have also been recognized with the coveted Benchmark Conference Centers® certification of meeting excellence. www.benchmarkresortsandhotels.com. To become a fan on Facebook, visit www.facebook.com/BenchmarkResortsandHotels Follow us on Twitter at https://twitter.com/BenchmarkHotels, on Instagram at www.instagram.com/benchmarkresortsandhotels, and on Pinterest at www.pinterest.com/benchmarkhotels

Contact:
Ken Ellens
KenEllens@aol.com

201-758-2864

Related News

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.