IHG® Welcomes Fergus Stewart to the Europe Region as Vice President, Luxury Operations

DENHAM, UK. October 18, 2017 - IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has welcomed IHG veteran Fergus Stewart to the Europe region as Vice President, Luxury Operations.

Fergus will be responsible for operations across IHG’s luxury brands in Europe. The move reflects IHG’s thriving luxury business with the continuing growth of both InterContinental® Hotels & Resorts and Kimpton® Hotels & Restaurants. Based in IHG’s Headquarters in Denham, Buckinghamshire, he will report to Stephen McCall, Chief Operating Officer for the region, and form part of the Europe Operations Leadership Team.

Stewart has enjoyed a career spanning almost ten years with IHG, having joined in 2008 as General Manager, ANA InterContinental Tokyo. He then became Director of Operations, Thailand and Indochina, before returning to Japan as CEO of the IHG/ANA joint venture and Head of Japan. Most recently, he was based in Dubai as Vice President of Operations for the Middle East, where he was responsible for over 70 hotels across seven countries. Starting his career in London, he has held hotel roles in locations such as Thailand, Hong Kong, Singapore, Spain and the UK, working for several luxury hotel brands.

Stephen McCall commented: “I am so pleased to welcome Fergus to Europe at such a pivotal time for our InterContinental and Kimpton brands. As we enter in to new and emerging markets with the InterContinental brand and continue to expand Kimpton within Europe, I am confident Fergus is the right person to continue the operational excellence of both brands across the region.”

Fergus Stewart, commented: “InterContinental Hotels & Resorts is where I started my IHG career and I am excited to be able to lead the InterContinental and Kimpton brands at such a dynamic time. With the InterContinental brand continuing to pioneer in luxury travel in emerging destinations such as Ljubljana, the innovations we are leading within the Restaurant & Bar space within both brands, and the growth of Kimpton across the region, there has never been a better time for a new challenge.”

About IHG

IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, Staybridge Suites® and Candlewood Suites®.
IHG franchises, leases, manages or owns more than 5,200 hotels and nearly 780,000 guest rooms in almost 100 countries, with more than 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, our global loyalty programme, which has more than 100 million enrolled members. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally. Visit www.ihg.com for more information.

Contact:
Anisa Ghuloom
/>Anisa.Ghuloom@ihg.com
+44 (0) 1895 512 139

Iman Denney-Brown
/>iman.denneybrown@ihg.com
+44 (0) 1895 512 267

Related News

Coming up in February 2018...

Social Media: Engagement is Key

There are currently 2.3 billion active users of social media networks and savvy hotel operators have incorporated social media into their marketing mix. There are a few Goliath channels on which one must have a presence (Facebook & Twitter) but there are also several newer upstart channels (Instagram, Snapchat &WeChat, for example) that merit consideration. With its 1.86 billion users, Facebook is a dominant platform where operators can drive brand awareness, facilitate bookings, offer incentives and collect sought-after reviews. Twitter's 284 million users generate 500 million tweets per day, and operators can use its platform for lead generation, building loyalty, and guest interaction. Instagram was originally a small photo-sharing site but it has blown up into a massive photo and video channel. The site can be used to post photos of the hotel property, as well as creating Instagram Stories - personal videos that disappear from the channel after 24 hours. In this regard, Instagram and Snapchat are now in direct competition. WeChat is a Chinese company whose aim is to be the App for Everything - instant messaging, social media, shopping and payment services - all in a single platform. In addition to these channels, blogging continues to be a popular method to establish leadership, enhance reputations, and engage with customers in a direct and personal way. The key to effective use of all social media is to find out where your customers are and then, to the fullest extent possible, engage with them on a personal level. This engagement is what creates a personal connection and sustains brand loyalty. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.