The Ritz-Carlton Key Biscayne, Miami Appoints Martin Jakubczak as Director of Sales

Miami, FL. March 06, 2018 -

Following its re-imagination last year, The Ritz-Carlton Key Biscayne, Miami is expanding its sales team with the appointment of Martin Jakubczak as director of sales. With more than 16 years of experience in the hospitality industry, Jakubczak brings his expertise in group sales and building strong client relationships to lead the property’s sales team to success and exceed their revenue goals.

Jakubczak joins The Ritz-Carlton Key Biscayne, Miami from his most recent position as the associate director of sales at the Westin Fort Lauderdale Beach and previous to that served as a senior sales manager for The Ritz-Carlton, South Beach and The Ritz-Carlton Bal Harbour, Miami. Prior to his positions in South Florida, he returned to The Loews in Philadelphia as a group sales manager, where he began his hospitality career. Throughout his various positions, he has refined his skill set and developed the ability to work with groups of all sizes and successfully manage unexpected, challenging situations such as natural disasters.

“We’re thrilled to continue to grow our sales team and introduce a strong leader who aligns with our belief in the importance of guest relationships,” says General Manager Mark Ferland. “Martin’s natural ability to connect with guests paired with his tactical strategy make him the perfect asset to our already strong sales team.”

Jakubczak earned his Bachelor of Arts in history and political science from Furman University in addition to achieving a Certified Meeting Professional designation.

When not in the office, Jakubczak can be found gardening and landscaping, often experimenting with sub-tropical plants. He also loves spending time with his partner and two dogs and has a passion for history.
About The Ritz- Carlton Key Biscayne, Miami

The Ritz-Carlton Key Biscayne, Miami is just minutes from the city’s cosmopolitan center, yet feels like a secluded island getaway with its lush tropical gardens and infinity ocean views. The resort is home to two swimming pools, a secluded stretch of white sand beach, and a luxurious spa, as well as an expansive tennis center, designed by the legendary Cliff Drysdale. The property offers complimentary guest activities, including outdoor yoga, cycling classes, and guided hikes, in addition to a selection of distinctive locally-inspired dining options, including recently opened, Lightkeepers restaurant. Just outside the resort’s door, the natural beauty of Key Biscayne awaits, including miles of sun-soaked coastline and the untouched ecosystem of Bill Baggs Cape Florida State Park, home to hidden hiking and biking trails, some of the state’s best birdwatching, and of course, the oldest lighthouse in the state of Florida. For the culturally inclined, the neon lights of South Beach, visible from the resort’s quiet beaches, are close at hand as are the trendy restaurants and shops of downtown and Brickell. More information and reservations for The Ritz-Carlton Key Biscayne, Miami is available at

About The Ritz-Carlton Hotel Company, LLC

About The Ritz-Carlton Hotel Company, LLC The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., currently operates more than 90 hotels in over 30 countries and territories. More than 40 hotel and residential projects are under development around the globe. The Ritz-Carlton is proud to offer The Ritz-Carlton Rewards® in which members can link accounts with Marriott Rewards® and Starwood Preferred Guest® for instant elite status matching and unlimited points transfer. For more information or reservations, visit the company web site at, for the latest company updates, visit and to join the live conversation, use #RCMemories. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ:MAR

Media contact:

T: 808-344-8385

Related News

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.