McKibbon Hospitality Appoints Tony Marco as General Manager for Hyatt House Chicago/West Loop-Fulton Market

USA, Chicago, Illinois. September 26, 2019

Fifteen-year hospitality veteran Tony Marco has been appointed General Manager of Hyatt House Chicago/West Loop-Fulton Market. In his new role, Marco will be responsible for overseeing all operations and functions of the 14-story, 200-room property and a 50-person staff.

Owned by Wheelock Street Capital, headquartered in Greenwich, Connecticut and managed by Tampa-based McKibbon Hospitality, Hyatt House Chicago/West Loop-Fulton Market opened its doors in June 2019 in one of the Windy City's most up-and-coming neighborhoods. Catering primarily to business travelers with a focus on extended stays, the hotel offers a wide array of amenities and conveniences including a modern lobby bar, flexible meeting space, top-floor pool with a sky deck overlooking downtown Chicago, and 24-hour fitness center.

Marco joins Hyatt House Chicago/West Loop-Fulton Market after a stint as General Manager for the 178-room Hilton Garden Inn Chicago North Shore/Evanston, where he oversaw 50 associates and all hotel operations. He began his hospitality career in 2006 as Executive Housekeeping Manager for the Marriott Midway Airport, moving up to Operations Manager within a year. He landed his first general manager position in 2012 at the Sleep Inn Midway Airport, followed by a general manager position at the Hampton Inn Midway Airport and the Residence Inn Oak Brook.

During his time at the Hilton Garden Inn Chicago North Shore, his involvement in sales helped generate a $300,000 increase in group revenue for 2019. At the Hampton Inn Midway Airport, his team produced guest service scores in the top 20 percent of the brand. Marco earned a BA in Business Management at the University of Sunderland, England, in 2004.

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Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.