SUBSCRIBER CONTENT PREVIEW
It seems butlers are really not just for the wealthy in their private estates, but also for their convenience when they travel.
So, in providing butler service, a pertinent question might be "What exactly is a butler?" Or more to the point, "What are butlers in a hotel setting?" They obviously are more than the dog, beach, computer, baby, and bath butlers that rushed out fully armed from marketing departments during the 1990s and beat a hasty retreat in the face of public disdain.
The answer is very clear to those hotel executives who have brought in any one of a handful of trainers able to teach their personnel how to "butle." Anyone who has read Hotel Butlers, The Great Service Differentiators, will know that there is a technology and mindset to butling. It is something that can be learned to jump-start an individual in the Middle East, the Far East, the East Coast or the West Coast of America, the Caribbean, and anywhere else in the art of butling British style.
In addition to the dozen-or-less trainers working on site at hotels, there are a dozen-or-less schools around the world teaching strangers to the art of butling the skills and panache needed ...
"The Hotel Business Review articles are a terrific source for current hotel industry information and trends".