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  • Franchising

  • Hotel Franchising: 'Well Done' Is Better Than 'Well Said'

  • By Steven Belmonte, CEO, Vimana Franchise Systems LLC

  • But some of the less known phrases are the ones that can perhaps teach us the best lessons if we relate them to the world of hotel franchising. In particular, two Ben Franklin quotes come to mind: "Well done is better than well said," and "A countryman [or hotelier for our purposes] between two lawyers is like a fish between two cats."

    Think about those two statements for a moment.

    Well Done vs. Well Said

    As many in the industry know, I am not short on words. I truly enjoy conversing based on 30 years of hotel experience with friends and industry colleagues at brand conferences and other industry events. But success and respect do not come from what you say, but rather from what you do - and more importantly, what you do well.

    Over the past 30 years, I've served as an owner/operator, franchisee, franchisor, brand President/CEO, and head of one of the largest hotel management companies. So what . . . so have many other people.

    What if I tell you that I built my successful hospitality career with no formal education-starting in this industry as a desk clerk and working my way to President of Ramada, one of the most recognized ...

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.