As the hospitality industry continues to evolve, offering new and exciting properties and products, hotel guests inherently expect more of the hotels at which they stay. They are consistently looking for better accommodations, enhanced amenities and a more comfortable hotel environment. This often leads to either occasional large-scale renovations or smaller, more frequent renovation projects to enhance a property's offerings.

Many properties can not afford the luxury of closing down operations during renovation. As such, one of the biggest challenges that hoteliers across the country face is how to effectively complete either type of renovation while staying profitable and keeping the hotel property open to guests. A quick Internet search shows many disgruntled guests who were unhappy with the quality of service provided to them at various hotels where they stayed while construction took place. They have posted their unflattering experiences and reviews on popular sites where other potential guests are likely to read and be dissuaded from staying at that particular property. Many of the guests' complaints could have been easily resolved, or altogether avoided, had the property adequately planned or known how to deal with guests during a renovation.

The following steps and actions can be taken by an hotelier ...