That fact makes leadership the most important management skill in determining the success of your business. But when I say leadership, I'm not referring to having a commanding presence or using approaches learned in the latest management books. In my mind, leadership is the ability to persuade others to seek objectives enthusiastically. When this happens, everything else falls into place.

In an organization with effective leadership, all employees understand their roles and the importance of those roles within the organization. They have the tools and the knowledge they need to do their jobs. And they know that everyone within the organization has clear performance goals and is expected to meet them.

Each of these ingredients is a natural result of good communication within the organization and a caring leader. Although it's great if you happen to have a dynamic personality, employees are more interested in working for a leader who treats them with respect, gives them the tools they need to be successful, and builds an infrastructure and culture that rewards performance. In the long run, your personal style isn't as important as the substance of what you provide to employees.

Effective Training

Effective training is about more than knowing how to do a ...