The health spa philosophy began a few thousand of years ago by the Egyptian, Roman and Grecian societies. As the years have passed we find ourselves still believing in the value derived from water and treatment therapies. The American spas have taken these ancient modalities and fine tuned them to relate to our modern lives. Today's guest arrives to a spa facility anticipating relaxation, pampering and a respite from our over stressed lives. That being said, there are those few guests that arrive at your spa doorstep with possibly alternative motives to relaxation in mind.

We have all encountered that difficult to please guest. They arrive complaining even as they check in to the hotel, and they forge on through all the areas of the property, feeling put upon and dissatisfied. Having begun my spa career in the days that the majority of the people enjoying the spa experience were the very wealthy old moneyed rich, the majority of our guests were considered difficult to please. No matter what we did, they were unhappy.

In the years that I was the Spa Director, there was only one time that I had to ask a guest to leave the spa facility due to ...