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  • Guest Service / Customer Experience Mgmt
  • The Hidden Drug Menace

  • The hospitality industry is based, well, on the concept of hospitality, a word that comes to us from Latin hospitalitem, meaning "friendliness to guests." It is hard to be friendly to anyone when one feels half dead, drugged, or when one is seething with upset. It is hard to be genuinely interested in the welfare of another, a basic prerequisite to good service, when one is struggling internally.

    The argument that people need these drugs because they have such issues as depression, is putting the cart before the horse: whatever issues a person had before taking a psychiatric drug, they were often quite simply explained and susceptible to a) proper medical treatment (for hernias, allergies, etc.), b) proper diet and exercise, or c) counseling to get through some of life's inevitable roadblocks emotionally, hormonally, etc. This is the regimen the National Health Service in Great Britain has ordered its doctors to follow, instead of prescribing psychiatric drugs. By not isolating and treating these real-world issues, one condemns these individuals to continued problems stemming from those issues. By also inventing a "mental illness" to account for the symptoms, and prescribing some very powerful, mind-altering drug, one merely deadens the symptoms as well ...

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Hotel Business Review Guest Service / Customer Experience Mgmt

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.