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  • ADA Compliance
  • People with Disabilities: Understanding & Embracing the Hotel Guest

  • Upon arrival at a hotel is the time for staff, greeters, bellman, and management to welcome all guests with open arms. When people travel away from home, they want not only to feel a since of security once they reach their destination, but a warm inviting welcome as they do when they are in their own comfort zone.

    It is thought to be a normal human behavior to be kind, sensitive, caring, and helpful, which is what we have all learned in grade school. However, since there are such a multitude of different people in this country with all types of behaviors and attitudes, it's difficult to become accustomed to all of them. What's even worse is when people of differences have disabilities. There are an estimated 54 million people living in this country with a disability, and unfortunately this number will rise daily, as people experience all types of things which cause them to be diagnosed with having a disability; whether it's through accident, injury, disease or birth.

    They'll be from all races and walks of life, and economical backgrounds; all will have different behaviors, likes, dislikes, and needs. No matter the differences anyone has, we all face the same challenges ...

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Hotel Business Review ADA Compliance

Ellen L. Shackelford
Kathleen Pohlid
Clara  Rose
Soy Williams
Soy Williams
Kathleen Pohlid
Soy Williams
Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.