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  • Luxury Travel
  • Today's Luxury Customers: What do they know?

  • What seems like a long time ago - when people wanted to go on vacation or business trip, have a special-occasion dinner, or sought-out a top-tier culinary experience - they called their travel agent and asked for suggestions, ideas, and recommendations. A conversation might go something like this:

    "But, Betsy, have you been there?"

    "No, but Brad in our office heard from a client that it was super, really luxurious."

    And so the booking would be made, usually based on a color brochure, the travel agent's recommendation, or the suggestion of someone who had actually visited a location. Bookings were often made thanks to word of mouth: A traveler had to trust someone's perception of elegance, luxury, comfort, or even location. Sometimes you put your faith in a guide book or a rating service: You read the Zagat's guides or browsed the Michelin guide and studied the Mobile or American Automobile Association ratings. Other times you might have read a copy of Conde Nast Traveler and scanned their Gold List in your dentist's waiting room.

    The rules have changed: Today's traveler is well armed and dangerous! Observe the myriad sources of information and the avalanche of available details to which today's consumer are privy ...

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.