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  • Reservations / Online Pricing / Booking Engines
  • What Consumers Do Before Booking Online and What It Means

  • If you are like most hotel marketers, you spend a good deal of time thinking about what consumers are doing in the days and months leading up to booking a hotel stay or vacation package. With PhoCusWright Research forecasting that 28 percent (or $28 billion) of all U.S. hotel bookings in 2007 expected to occur online, and an additional 50 percent of bookings to be influenced by visits to online travel sites, it's no wonder that hotel marketers are spending significant time evaluating online consumer behavior.

    To maximize results and ensure an optimal return on investment, many hotel marketers are looking to better understand how consumer decisions influence searches, site visits and engagement metrics.

    Understanding when to reach consumers is critical. If consumers aren't targeted at the right time, the sale is likely lost, the brand becomes less relevant to the consumer, and over time, market share may decrease. Based on our understanding and recent research, early engagement with Internet bookers is critical to a successful marketing program, yet it is this stage that is particularly undervalued by search marketers.

    Travel Consideration Study Design Overview

    To better understand the consumers' thought processes before booking online travel, Yahoo! Search Marketing partnered with Compete Inc. to ...

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Hotel Business Review Reservations / Online Pricing / Booking Engines

Cid Jenkins
Drew Rosser
Grazia Sorice Ochoa
Paolo Boni
Mike Kistner
Pedro  Colaco
Mike Kistner
Kristi White
Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.