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  • Guest Service / Customer Experience Mgmt
  • Think Reducing Costs and Enhancing the Guest Experience are Mutually Exclusive?

  • To truly affect the bottom line, leading hotels are examining every link in their supply chains to find the best ways to implement cost controls that offer long-term financial benefits without sacrificing the quality of the guest experience. Many hotel operators are surprised to learn that during the purchasing, receiving, and inventory management process, profits can erode despite their best efforts to negotiate the best price and control costs.

    Why It's So Important to Automate

    As a hotel owner or manager, everything in your training tells you that operational inefficiencies result in a higher cost of doing business. But once your hotel has found the magic formula of finding the right products, at the right price from reliable suppliers, it's sometimes hard to upset the apple cart if internal process owners don't relate to your bottom line concerns.

    Wouldn't it be ideal if your inventory and procurement system could provide you the right product, price and reliable suppliers in the most efficient manner possible? Our inventory and procurement customers report typical savings through efficiencies and direct cost reductions in the range of 5 to 15 percent. One example of a direct cost reduction is driving down the cost of products and services by ...

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Hotel Business Review Guest Service / Customer Experience Mgmt

Steven Ferry
Steven Ferry
Michael DiLeva
Roberta Nedry
Steven Ferry
Steven Ferry
Richard D. Hanks
Steven Ferry
Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.