SUBSCRIBER CONTENT PREVIEW
FOR FULL SITE ACCESS SUBSCRIBE NOW or PURCHASE PDF ARTICLE
  • Sales & Marketing
  • Personalized, Interactive Marketing is the Future

  • Let's start with a scenario: Ms. World Traveler receives an invitation - on her Blackberry, cell phone, maybe by email - that could have come from a close friend. The invitation encourages her to try a resort that seems to have read her mind - that knows exactly what she likes most, that has everything she's been looking for in a luxurious weekend escape.

    Or, perhaps while browsing through her favorite luxury boutique she passes by a large screen that says "Hello!" A handsome man onscreen invites her to find out more about the hotel behind him by touching images around him. She explores the spa, the restaurants, the swimming pool, the sumptuous suite accommodations.

    Convinced, she makes a reservation online. Upon arrival there is no check-in: she is greeted by name and presented with a card. The elevator knows which floor to take her, her door unlocks as she approaches and the room is everything she imagined it would be, including her personal favorites in the mini-bar and bath. The flat screen television welcomes her with suggestions for dining and some special offers to her liking at the boutique downstairs. Later, as she enters the dining room, she is greeted by ...

  • TO CONTINUE READING SUBSCRIBE NOW or PURCHASE PDF ARTICLE

Already a Subscriber?

Login
Email:
Password: Forgot password?
Remember me on this computer

Who Subscribes?

"The Hotel Business Review articles are a terrific source for current hotel industry information and trends".


Donald Trump Jr., Executive VP of Development
Trump Hotel Collection

Hotel Business Review Sales & Marketing

Rob Rush
Steve Morse
Bonnie Knutson
Beth Vendice
Matthew Rosenberger
Josiah MacKenzie
Mark Johnson
Richard D. Hanks
Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.