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  • Spas, Health & Fitness

  • Creating a Spa in a Flag Hotel or Independent... There is value in Each!

  • By Gayle Bulls Dixon, Owner/Founder, Breathe Spa Management Company

  • When a hotel owner/operator and spa operator are considering uniting at a particular property, there are many things to consider in the relationship. If your spa is a non-branded spa, the potential advantage of locating within a flag hotel would be the association and draw of the hotel flag. There is no doubt that a successfully branded hotel will build strategic awareness for a fairly unknown spa brand. In this scenario it is imperative that the spa company values and service level closely match the hotel brand. Horst Schulze, Founder and CEO of West Paces Hotel Group, told me, "Your brand is your promise." If the brand, or promise, is consistent within the hotel group or chain, then the spa owner/operator may feel comfortable that there will be a consistent relationship regarding the support of the promise to the customer throughout the hotel's relationship with the spa. It is critical for the spa company to confirm this commitment. With this alignment there are many positive influences and outcomes for both parties. The closer the match of service levels for the spa and hotel, the more successful the relationship of brand to profitability for both. Without this, it is equally damaging.

    The ...

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Hotel Business Review Spas, Health & Fitness

Bryan Green
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Bryan Green
Melinda Minton
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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.