Ask any hospitality professional and they’ll tell you, the word management within the context of “facility management” is largely about managing customer expectations. Meeting, satisfying, and as much as possible, exceeding those expectations to maintain a happy customer base is what keeps them coming back. To help manage your fitness amenity, I’ve detailed a variety of ways that your team can effectively keep up with the “joneses” in pursuit of guest satisfaction—in this case, specifically addressing the ever-evolving expectations of travelers.

One might assume that effective support for the fitness facility would require continually arming your property with the latest and greatest high-tech (and often times expensive) exercise equipment, but that is hardly the case. While it’s certainly important to maintain a commitment to refreshing your equipment, the daily solutions to maintaining customer satisfaction are far more practical and affordable.

Upkeep

In lieu of pre-maturely introducing new equipment, take good care of what you have. A commitment to consistent daily maintenance is essential. Equipment must be fully functional and working properly. Annoyingly squeaky components, poorly lubricated chains and gears, bent or broken weight pins or clamps... not only are these inconveniences to customers, but they can also be safety risks. The ...