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  • Luxury Travel
  • Redefining Luxury for Today's Hotel Guests

  • Co-authored by Jim Petrus, Chief Operating Officer, Trump International Hotels Management LLC

    There is no question that the hotel industry has, historically, been cyclical in nature. When the economy expands, so do travelers' expectations and we find that former "nice-to-haves" become "must-haves". Astute operators are quick to respond, and the better operators actually intuit, or anticipate, the demand for more and better amenities. The reward in good times is that operators are able to aggressively move rates upwards and reap the rewards of a robust ADR.

    Conversely, when the industry goes into a downturn, as we have in 2009, many operators retrench, paring, or at least tweaking, amenities and services to ensure they are aligned with the prevailing rates in their category. Although this process is as much art as science, and is characterized by a certain degree of risk, in the past it has seemed to work.

    This particular market downturn is certainly more dramatic than any of us have ever experienced. It has impacted all geographies, all industries and all socio-economic classes. As a result, our industry has been handed the additional challenge of dealing with a consumer whose mindset has changed relative to buying habits. The paradigm has ...

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
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PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.