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  • Concierge

  • Five Reasons Why You Should Partner with Meeting Planners

  • By Marjorie Silverman, Honorary President, UICH, Les Clefs d'Or

  • One of the natural synergies in the hotel world is the one that exists between concierges and meeting planners. Meeting planners value long-term relationships, demand local expertise, and rely on good networking to local vendors. The concierges can facilitate the delivery of services to the group inside the hotel as well as outside for group transportation, tours, restaurants and events. Meeting planners and concierges share the desire to introduce guests to new and memorable experiences; they are the perfect collaborators.

    Reaching out to the group aspect of the hotel constituency offers several distinct advantages to the concierge:

    1. The opportunity is created for repeat business for the hotel.

    When the meeting coordinator, a travel professional, is happy with the concierge service, he lets management know about his pleasure. It is very easy for management to track this piece of business and to quantify exactly your level of service as well as how much revenue is generated for the hotel.

    Every year for the past 30 years, the City of Chicago has been fortunate enough to attract a very lucrative convention at a good time of year for us—early winter, when not many visitors come to Chicago. RSNA (Radiology Society ...

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Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
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"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.