Undoubtedly fitness, and the naturally positive energy created by an effectively planned and well-operated fitness amenity has proven to be a successful means of creating happy, satisfied guests. Unfortunately, the negative repercussions arising from poor and incomplete planning seem to be an all- too-common dilemma in the hotel business environment. Typically, the error resides in the failure to account for the “evolving” and “living” nature of every fitness facility due to daily use and resulting wear and tear, and the continually changing trends in fitness. There’s no exception. Every successful fitness amenity must include an ongoing facility management component that consistently revisits, refreshes and rebalances the offering; ensuring that it’s well prepared to meet the daily needs and ever-changing expectations of guests.

Part and parcel to capturing the attention and satisfaction of guests is also a mandatory daily level of attention. Often the importance of maintaining a safe, clean, and current fitness center is underestimated. Here are several considerations to keep your facility up to speed:

Equipment – Err on the Side of Cardio

In general, “the more cardio, the better” is a rule to live by for fitness facility operators. The most common complaint by guests is that when they ...