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  • Executive Leadership

  • Strategies for Decision Making

  • By Robert O’Halloran, Professor & Chair, Hospitality Management, East Carolina University

  • It can be argued that an individual is hired for his or her ability to make sound decisions. This applies most readily at the management level though decisions by staff members are happening all around us. However, there are no crystal balls and no one knows how a decision will turn out. Managers must consider the differences in the levels and or severity of problems. Decisions must consider the amount of control a manager has or could have over and in a situation. Having a model for decision making purposes may assist managers to quickly assess a situation and offer an optimal solution.

    Make a Judgment

    First and foremost is the defining of a problem. What is the actual problem or are we looking at symptoms of bigger issues? Managers can make quick fixes but is the fix the actual problem. For example, the number of employees calling in sick is increasing. Is this a problem, perhaps a health problem with the employees or is it symptomatic of something else, perhaps a less than positive work environment.

    It is essential to define problems accurately in order to effectively make decisions. Once a problem is defined as a human resources, marketing, operations etc... ...

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Hotel Business Review Executive Leadership

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Coming Up In The March Online Hotel Business Review

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Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
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"The Four Habits of Highly Effective Human Resources"
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"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.