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  • Guest Service / Customer Experience Mgmt
  • Hot Business Travel Trends for 2010: What you need to know moving forward

  • With business travel showing a slow rebound going into 2010, business travelers are being forced to review the need for travel on a case-by-case basis and are being forced to brainstorm new ways of reaching the customer, the convention or the meeting that can’t be missed. Marketers will need to rethink and rebuild an ongoing strategy that is reflective across all channels. As the effectiveness and the necessity of face-to-face meetings are being debated within organizations, here are some trends for 2010 that will be on the forefront of the business travel market.

    Digital Decision Makers

    Exposure to search, email, display ads and social media platforms combined; make this year’s business traveler accessible to your message at all times. The business traveler has a constant need to be accessible to clients and their office support at all times. With in-flight internet access now available on certain carriers, this idea moves beyond the gate area and into 35,000 feet. The notion that one is “unreachable” while in the air is quickly fading as more airlines adopt wi-fi. Business travelers can no longer use this time to sit back and enjoy the flight.

    With business travelers increased internet access at their fingertips, more travelers are ...

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Hotel Business Review Guest Service / Customer Experience Mgmt

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Steven Ferry
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Marco  Albarran
Sanjay Nijhawan
Michael McCall
Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
"Embassy Suites 'The Circle of Leadership"
"Applying Consumer Marketing Best Practices to Employee Loyalty"
"How Incentives are Changing to Keep Existing Staff Motivated?"
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.