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  • Recruitment & Training

  • Beyond Platitudes: 5 Tools for Driving Real Change

  • By Erik Van Slyke, Founding Partner, Solleva Group

  • To go beyond platitudes and achieve the operational benefits of broader behavioral change, project leaders can apply five tools that will enable project teams to more rapidly identify adaptive solutions and create more comprehensive success.

    Leading change is hard no matter how much experience a change manager brings to the table. Managing change in the hospitality sector is especially challenging because the close interactions and relationships between employees and managers adds complexity that requires extra attention to sustain performance during the transition. Successful change leaders have learned that to achieve desired success, they must use adaptive capability to more effectively work through these project challenges.

    Countless studies across a range of organizations have reported that change fails at an alarming rate:

    • Researchers at the Ken Blanchard Companies report that 70% of change initiatives fail or get derailed (includes projects such as implementing new technology, rebranding after an acquisition, and launching new customer service programs, among others)
    • The PricewaterhouseCoopers survey on Current Program and Project Management Practices found that 50% of all change initiatives fail based on measures of customer satisfaction, business value, schedules, budgets, and quality, among other factors
    • The Standish Group’s Chaos Report reports 44% of projects are challenged (late, over ...

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Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
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