We offer the following guideline as a starting point to bring to light just some of the safety issues that you may not have addressed within your facility.

Let's walk through your facility and address each area for its potential jeopardy.

The Spa Reception Desk is your first line of defense in protecting you and your spa guest. Most visitors to a spa call your Reception staff first to inquire about services and make their appointments for treatments. While your staff has the guest on the telephone, a mention of policy to include health limitations should be approached. A generic statement mentioning that if the guest has a health limitation, someone who can give them assistance must accompany them. Your spa is not a clinic and lifting a person out of a wheel chair, for example, can become an issue for both the guest and the employee doing the lifting. Your staff is not trained to treat or assist someone with this mobility issue and if this is nicely explained to the visitor, your opportunity for a problem is greatly reduced. Also, when describing or scheduling certain treatments, the guest should be told about certain treatment safeguards. If again, for example, a ...