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  • Executive Leadership

  • Get Business Strategies Executed: Give Middle Management Financial Tools

  • By Joshua Miller, Principal, Niche Advisors

  • Most hotel management companies offer supervisors and junior managers training courses to some extent. These can vary from service recovery classes to courses in conducting performance reviews, etc. Most often, these courses are focused on tasks related to human resources oversight or at best to motivating staff to provide exceptional service. Having worked my way up through the rooms division in numerous positions, I can say I probably attended more than 50 such seminars over the course of my operations career. Despite attending these numerous training courses, I never saw a class focused on financial management or received any structured business skills training whatsoever. With no training, your line managers can make decisions and give direction which is counterproductive to your business strategy. More importantly, there is no way to develop business minded leaders without giving them business skills as they grow.

    Consider some tasks that are handled every day by your junior management team that have a direct impact on financial performance:

    • Every front desk performs some sort of nightly check of room rates to ensure guests are set up to be charged accurately. At one hotel I visited, more than a third of their business came in wholesale tour packages. ...

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Hotel Business Review Executive Leadership

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.