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  • Sales & Marketing
  • Make the "G" and the "E" in the Green Stand for "Guest Experience"

  • As the definition of "green" intersects with "sustainable" and both mature in the marketplace, and it becomes abundantly clear that a "green" hotel needn't detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required "cost of entry" practice in the future, not a marketing initiative; and b) Figure out how "green" can actually enhance the guest experience.

    To be perfectly honest, it should not be too difficult. As both business and leisure travelers increasing look to their lodging accommodations as a provider of mental, physical and financial well-being, the sustainable hospitality movement is well-positioned to enhance the guest experience on all three fronts.

    A few cases in point on how "green" can make hotel guests healthy, wealthy and wise (yes - as a Philadelphian, I am duty-bound to paraphrase Ben Franklin):

    Physical

    A few years ago, the hotel industry collectively woke up (potentially after a poor night's sleep) and recognized that a good night's sleep might be meaningful to a hotel guest. (Imagine that!) Led into the breach by the Westin Heavenly Bed, a slew of branded sleep products and experiences flooded the market at all price points. A brand's apparent ...

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Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
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