In the traditional health club business model gyms either succeed or fail based upon membership numbers. Smart gym owners realize the importance of providing a service that satisfies their customers and view the facility maintenance as an integral component in customer satisfaction. This train of thought is right in line with many current surveys. Studies show that prospective clients rank maintenance and upkeep of a fitness center second in terms of their decision-making process, just below facility location and convenience. Studies also show that current members place even more of an importance on facility cleanliness, ranking it #1 in customer satisfaction. Since the hospitality industry places such great emphasis on providing guests with the best possible customer service it is easy to see the connection of facility maintenance within the hotels fitness center.

Facility maintenance, in the broadest sense, involves a set of defined tasks that, when performed regularly and properly managed, allow for normal day-to-day operation of the facility. The goals of facility maintenance can be divided up into four basic components. First, it involves maintaining the quality of the facility through cleaning and preventative maintenance to prolong the life of the facility. Secondly, it is developed around promoting safety ...