I recently read an article written by Ron Huxley, a child therapist, titled "Moral Development of Children: Knowing Right from Wrong." In the article, Huxley told this story: "On my way to work one morning, I witnessed a heart-warming event. A group of elementary school girls were running down the street, laughing out loud as only little girls can. At first, I thought it was just the innocent giddiness of young children. Then, I saw the girl running behind them. She was a larger girl, desperately trying to catch up, and yelling for them to stop. As I past them, I looked back in the rearview mirror to catch one last glimpse of the cruel situation. To my surprise, I saw one of the girls who had been in the front, stopped on the sidewalk, waiting for the other girl to catch up. As a parent, I wanted that to have been my child, if a similar situation ever presented itself to them."

Let's look at this scenario from a hotelier's viewpoint. How often do you as a hotel owner or manager stop to help an employee who may be struggling to keep up with his or her day-to-day tasks? What ...