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  • Technology

  • Hotel Hi-Tech Evolution: Will it Pass or Pass By?

  • By Didi Lutz, President, Didi Lutz PR

  • There are many interesting theories on the evolution of technology and the socioeconomic impact it has to nearly every industry. Hoteliers read and analyze opinions and case studies to help them make the appropriate technology decisions for their property, whether it involves installing a complicated Wi-Fi system, an innovative computer in the business center, or just a simple guestroom analog phone.

    It pays to be ahead of the game.

    Sources such as the Wall Street Journal, Fortune Small Business, Mobile PC Magazine, Business 2.0 and many trade publications constantly introduce and analyze new innovative technologies. Hoteliers absorb the information and discover ways to apply new solutions to better serve the guest. Investing in hotel technology adds directly to the bottom line, achieving a potentially higher ROI. But, as with every other investment, you need to do your homework. Here are some technologies that have taken the hotel industry by storm with nothing but the guest's comfort in mind:

    VoIP - Voice over Internet Protocol, according to the FCC, "is a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line."

    Now that telephone revenue in hotels is plunging due to a continuous increase ...

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Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.