Editorial Board   Guest Author

Mr. Powell

Stephen Powell

Senior Vice President, IHG Worldwide Sales

Stephen Powell serves as Senior Vice President, Worldwide Sales for InterContinental Hotels Group (IHG). IHG has nine hotel brands, over 161 million guest annually, 688,517 rooms in over 4700 hotels located in nearly 100 countries and territories around the world. Mr. Powell's key responsibilities include the creation of a unified sales platform for IHG as a worldwide company with global customers and development of a common way of delivering the IHG brand proposition through a consistent sales experience. Mr. Powell joined InterContinental Hotels Group in December 2003 as Vice President of Sales, UK & Ireland and was soon promoted to Senior Vice President, Sales & Marketing for EMEA where he was instrumental in linking brands and sales together to drive tangible business results. Since 2007, Mr. Powell has served in his current role as Senior Vice President of Worldwide Sales. He leads a team of professionals that has implemented solutions and programs, such as sales force automation, that serve customer needs and drive results for IHG. Mr. Powell has over 35 years of experience in the hotel industry, receiving recognition with a number of awards for industry leadership. He graduated from the University of Texas and has worked in various senior positions for a number of companies in the US. He was Vice President of Sales and Marketing for Sheraton Hotels & Resorts - North America and Sales Director for Loews Hotels in America. He has also established global sales teams for hospitality industry software companies, namely PlanSoft Corporation and Certain Software. In April 2013 The Convention Industry Council (CIC) announced that Mr. Powell was amongst five meeting leaders to receive the highest honor in the meetings industry. The inductees into the Hall represent influential leaders who have shaped the industry over a lifetime of accomplishments and whose contributions have left an indelible impression on the industry. Mr. Powell was officially inducted into CIC's Hall of Leaders in October 2013. Mr. Powell is a former President of the Site International Foundation and a former International President of Meeting Professionals International. He has also held the title of MPI's Supplier of the Year. Mr. Powell has served on committees and boards including the American Society of Association Executives, Hospitality Sales Management Association International, Convention Industry Council, Meeting Professionals International, Site International and the Institute of Directors. He participates in public speaking at industry events and has published several articles on industry trends on sales and marketing issues.

Mr. Powell can be contacted at 770-604-2000 or stephen.powell@ihg.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.