Editorial Board   Guest Author

Mr. Powell

Stephen Powell

Senior Vice President, IHG Worldwide Sales

Stephen Powell serves as Senior Vice President, Worldwide Sales for InterContinental Hotels Group (IHG). IHG has nine hotel brands, over 161 million guest annually, 688,517 rooms in over 4700 hotels located in nearly 100 countries and territories around the world. Mr. Powell's key responsibilities include the creation of a unified sales platform for IHG as a worldwide company with global customers and development of a common way of delivering the IHG brand proposition through a consistent sales experience. Mr. Powell joined InterContinental Hotels Group in December 2003 as Vice President of Sales, UK & Ireland and was soon promoted to Senior Vice President, Sales & Marketing for EMEA where he was instrumental in linking brands and sales together to drive tangible business results. Since 2007, Mr. Powell has served in his current role as Senior Vice President of Worldwide Sales. He leads a team of professionals that has implemented solutions and programs, such as sales force automation, that serve customer needs and drive results for IHG. Mr. Powell has over 35 years of experience in the hotel industry, receiving recognition with a number of awards for industry leadership. He graduated from the University of Texas and has worked in various senior positions for a number of companies in the US. He was Vice President of Sales and Marketing for Sheraton Hotels & Resorts - North America and Sales Director for Loews Hotels in America. He has also established global sales teams for hospitality industry software companies, namely PlanSoft Corporation and Certain Software. In April 2013 The Convention Industry Council (CIC) announced that Mr. Powell was amongst five meeting leaders to receive the highest honor in the meetings industry. The inductees into the Hall represent influential leaders who have shaped the industry over a lifetime of accomplishments and whose contributions have left an indelible impression on the industry. Mr. Powell was officially inducted into CIC's Hall of Leaders in October 2013. Mr. Powell is a former President of the Site International Foundation and a former International President of Meeting Professionals International. He has also held the title of MPI's Supplier of the Year. Mr. Powell has served on committees and boards including the American Society of Association Executives, Hospitality Sales Management Association International, Convention Industry Council, Meeting Professionals International, Site International and the Institute of Directors. He participates in public speaking at industry events and has published several articles on industry trends on sales and marketing issues.

Mr. Powell can be contacted at 770-604-2000 or stephen.powell@ihg.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.