Editorial Board   Guest Author

Mr. Barrett-Cuetara

Richard Barrett-Cuetara

Managing Member, Barrett-Cuetara, PLLC

Richard Barrett-Cuetara is the Managing Member of Barrett-Cuetara, PLLC. He has more than 25 years of trial law and transactional experience in complex commercial real estate transactions and sophisticated real estate disputes, with a special emphasis in the hospitality industry. Trial Law Experience - includes challenging constitutionality of municipal hotel ordinance, actions of inspectors, city manager and law enforcement; prevented condemnation of hotel by municipality; Special Litigation Counsel in $22M CMBS litigation against a REIT and Master/Special Servicers; Defended Price-Gouging lawsuit filed by Texas Attorney General, State of Texas, with assistance from Texas Hotel & Lodging Association; prosecuted $27M complex arbitration proceeding regarding division of 6 hotels involving breach of fiduciary duties, fraud, breach of contract, disgorgement, accounting and mismanagement claims; Defended hotel owner in lender liability litigation against Wall Street Hedge Fund and FDIC regarding unlawful acceleration of debt, loan work-out and pre-bankruptcy strategy; jury trial verdict in ad valorem tax litigation against appraisal district; and jury verdict in complex partnership dispute concerning a business divorce of large retail shopping centers. Transactional Experience - includes closing a $60M acquisition of four mid-tiered hotels in Texas that were converted to “select-service” hotels and franchised with international hotel company; negotiating office and retail leases; preparing hotel lease and purchase sale agreements; and operational matters involving retail property management firms, asset managers and hotel operators. Prior Real Estate Experience - includes working in the Real Estate Investment Division of METLIFE, Dallas, Texas, as a Financial Analyst, Asset Manager, Loan Underwriter and Commercial Appraiser (M.A.I. Courses). Professional Affiliations & Memberships - include the Texas Hotel & Lodging Association (TH&LA); Hotel Association of Tarrant County; Academy of Hospitality Industry Attorneys (AHIA); the Hospitality Law Conference (HLC), Houston, Texas, as Advisory Panel, Moderator and Host; and Contributing Author for HospitaliltyLawyer.com. Honors & Recognitions include nomination to ABA Real Estate Litigation Committee, as Co-Chair of the Commercial Real Estate Subcommittee; Attorney of the Week, Hospitalitylawyer.com (April 22, 2013); Rated AV Preeminent Rating ®, Highest Possible Rating in Legal Ability & Ethical Standards; Martindale-Hubbell ® AV ® Preeminent (5.0) Rating; and Top Rated Lawyer in Commercial Litigation & Real Estate Law, Martindale-Hubbell ®.

Mr. Barrett-Cuetara can be contacted at 214-361-1040 or rbarrett@barrettcuetara.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.