Editorial Board   Guest Author

Mr. Cairns

J.Thomas Cairns

Attorney, Steckbauer Weinhart, LLP

J. Thomas Cairns advises and represents real estate developers, investors, lenders, brokers, landlords and tenants in sophisticated transactions and high stakes litigation. In over 30 years of practice, he has been developers' counsel on more than 50 major projects, including shopping centers, office and industrial parks, mixed use projects, hotels, condominiums and apartments, handling all aspects of property acquisitions, financing, entitlements, subdivisions, construction, sales and leasing. He has represented both borrowers and lenders in dozens of multimillion dollar financing transactions and has negotiated and documented hundreds of commercial leases. He became a licensed California Real Estate Broker in 1979. In addition, Mr. Cairns represents hotels, restaurants, travel agencies and tour operators. For more than a decade, he acted as outside General Counsel to the world's largest chain of student travel agencies. In 1997, he was inducted into the Academy of Hospitality Industry Attorneys and has served two terms on that organization's Board of Directors. Mr. Cairns' approach to litigation is to seek early, practical and economical resolutions for his clients. Where early resolution cannot be achieved, however, Mr. Cairns can call upon his skills as a veteran trial lawyer, having acted as lead counsel in over 60 bench trials and 14 jury trials to verdict in state, federal and bankruptcy courts. Mr. Cairns believes that his transactional and litigation practices complement one another and that his deep understanding of substantive real estate law gives his clients an advantage in the courtroom against generic litigators, while his experience with how things actually shake out in court helps him to better advise transactional clients on how to avoid pitfalls that may lead them into trouble.

Mr. Cairns can be contacted at 213-229-2868 or jcairns@swesq.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.