Editorial Board   Guest Author

Ms. Abel-Lanier

Kimberly Abel-Lanier

Vice President & General Manager Workforce Solutions, Maritz Motivation Solutions

Kimberly Abel-Lanier is the Vice President and General Manager, Workforce Solutions for Maritz Motivation Solutions. In this role, Ms. Abel-Lanier has the responsibility for leading the strategy and development of the company's employee recognition solution, CultureNext. Ms. Abel-Lanier has always been passionate about helping companies create a culture of engagement and purpose. She believes in and strives through her work to make the world a better place to work. Ms. Abel-Lanier has over 20 years of experience in employee engagement strategies and has worked with many F500 global brands to improve their cultures. Previously Ms. Abel-Lanier held the role of Vice President of Strategy and Business Development at Inspirus, a privately held company focused on workforce recognition solutions and service awards. Before Inspirus, she was the Co-Founder and President of Prosperiti, a privately held company focused on providing enterprise performance technologies to Fortune 1000 companies. Ms. Abel-Lanier also served as the Vice President of Product Visioning and Performance Services for Cultureworx. Her clients have repeatedly won national awards for their solutions. Ms. Abel-Lanier earned a Bachelor of Arts degree in Organizational Communications from North Central College, an MBA Certificate from Loyola University in Chicago. She is a graduate of the Thunderbird Global Management Program and the Villanova ROI Institute. Ms. Abel-Lanier is a founding member of Recognition Professionals International. She is currently serving on the Recognition Council for IMA. Ms. Abel-Lanier also participates on the Board of Directors for the Incentive Federation and is a judge for the Global Employee Engagement Awards.

Please visit https://www.maritzmotivation.com/employee-engagement for more information.

Ms. Abel-Lanier can be contacted at 817-507-7386 or kimberly.abel@maritz.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.