Editorial Board   Guest Author

Ms. Miller Sander

Dawn Miller Sander

Partner, Conflict Transformation Associates, LLC

Dawn miller Sanders is a partner at Transformation Associates, LLC. As a conflict transformer, mediator and ombudsman Dawn Miller Sander assists teams and leaders on their journey of developing new and effective communications skills, especially skills important to moving through conflict. These skills positively affect organizational results, team members' morale, personal lives, and the related human and organizations costs. Leaders and their teams who embrace this work experience lasting long-term benefits in all areas of their lives. They are empowered with new tools and techniques and are further equipped to create a positive and rippling effect on those in their path. The practice of conflict transformation is a new and emerging concept in the public and corporate sector; however, it has been used by ombudsmen, mediators and alternative dispute resolution practitioners (ADR) for many years to bring peace to the world. Dawn graduated from Eastern Mennonite University's Center for Justice and Peacebuilding with a MA in conflict transformation. Having her degree and twenty plus years as a sales leader at AT&T, she made the decision to bring conflict transformation tools to organizations. Dawn opened Conflict Transformation Associates, LLC in August 2012. She and her business partner bring Conflict Transformation tools and a unique, fun and powerful learning approach to their clients.

Please visit www.transformationllc.com for more information.

Ms. Miller Sander can be contacted at dawn@transformationllc.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.