Editorial Board   Guest Author

Mr. Harvey

Philip J Harvey

President, Venture Insurance Programs

Philip J. Harvey is president of Venture Insurance Programs, a national program administrator for select industries, including hotels, resorts and golf and country clubs. Through Venture, Mr. Harvey created a leading all-lines insurance program for hotels and resorts called SUITELIFE. Mr. Harvey has more than 35 years of insurance experience in all facets of property and casualty insurance. The hallmark of Venture is an entrepreneurial spirit that identifies market needs and works to develop unique solutions. Mr. Harvey values employees and business partners who share this same entrepreneurial approach. He prides himself on being responsive to client issues and industry trends, and he has instilled the same commitment in his staff. In addition to the SUITELIFE insurance program for hotels and resorts, Mr. Harvey created all-lines insurance programs for the golf, marine, technology, life sciences and banking industries as well as a Professional Liability unit for privately-held, publicly-traded and non-profit organizations. In 2006, he formed Inventure, Inc. as a holding company for Venture Insurance Programs; IRISK (an independent risk management firm); and Vertibrands (an insurance marketing communications agency). In 2007 Mr. Harvey was named to the board of directors of Target Markets Program Administrators Association (TMPAA) following Venture's receipt of TMPAA's Best Practice Designation. Prior to founding Venture, he started Philip J. Harvey & Co., Inc. in 1977 as a regional general lines insurance brokerage serving large commercial accounts.

Mr. Harvey can be contacted at 800-282-6247 or pharvey@ventureprograms.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.