Editorial Board   Guest Author

Mr. Keating Jr.

Richard J. Keating Jr.

Partner / Chair Retail and Hospitality Practice Group, Swanson, Martin & Bell, LLP

Richard J. Keating, Jr. is a partner and chair of the Retail and Hospitality Practice Group at Swanson, Martin & Bell, LLP in Chicago. Mr. Keating represents restaurants, concert venues, amusement venues, health clubs and retail businesses throughout the United States. His practice focuses on tort litigation, premises liability defense, general liability matters, incident investigations and security claims. Before entering private practice, Mr. Keating was a criminal prosecutor for the Cook County State's Attorney's Office for nine years. Mr. Keating also worked in an investigations unit where he supervised a team of attorneys investigating crimes in conjunction with police authorities. Prior to becoming an attorney, Mr. Keating spent four years in the corporate sector working at AT&T in the small business market. Mr. Keating routinely combines his litigation and criminal prosecution experience with his understanding of corporate business objectives to advise his hospitality clients about various potential and existing legal concerns. Mr. Keating is a member of the Academy of Hospitality Industry Attorneys, Defense Research Institute's Retail and Hospitality Defense Committee, and the Illinois Restaurant Association. He received his J.D. from Chicago-Kent College of Law and his B.S. from Indiana University.

Please visit www.smbtrials.com for more information.

Mr. Keating Jr. can be contacted at 312-222-8568 or rkeating@smbtrials.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.