Editorial Board   

Mr. Meek

Frank Meek

International Technical & Training Director, Orkin, LLC

“Knowledge is power when it comes to effective pest management.” An industry veteran, Frank Meek has been with Orkin since 1986. In 2003, he was named among the future leaders of the pest management industry in Pest Control Technology magazine's “40 Under 40” ranking. Currently, as the International Technical and Training Director, Mr. Meek provides technical support and training in both sales and service to Orkin's international franchises, helping them grow and develop in their specific markets. As a board-certified entomologist, Mr. Meek teaches Integrated Pest Management principles and can explain how to use all available methodologies to prevent pest infestations in various commercial settings. Mr. Meek has experience in all areas of pest control, enabling him to provide a cross-industry overview of the role that pest management can play in improved safety and sanitation. His common-sense approach and extensive experience make him a natural media resource. Among other pest management topics, he is well versed in best pest management practices in hospitality environments. Mr. Meek is a regular speaker at National Pest Management Association (NPMA) and many international, state and regional pest control association meetings, as well as non pest control industry associations such as the American Society for Healthcare Environmental Services (ASHES). He has published many articles for the pest control industry trade magazines, as well as major media outlets such as Wall Street Journal, New York Times, CNN, MSNBC and others. Meek has also represented Orkin on national television with appearances on shows such as the NBC Today Show, CNN and ABC News. Mr. Meek writes a monthly column called “Technicalities” for PMP magazine. In 2005, he co-authored the IPM Recommended Practice book for American Society for Healthcare Environmental Services (ASHES), which has become the standard for providing pest management service to the healthcare industry. In 2010, Mr. Meek authored the chapter on Occasional Invader Pest in the 10th edition of the Mallis Handbook to Pest Control Operations. Previously, Mr. Meek has contributed to HotelExecutive.com on topics ranging from pest management practices for LEED certification to bed bugs and integrating pest management into redesign plans.

Mr. Meek can be contacted at 404-888-2898 or fmeek@rollinscorp.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.