Editorial Board   Guest Author

Mr. Carter

Kevin Thomas Carter

Managing Director, Airlie Foundation

Kevin Thomas Carter has over 34 years experience in hospitality operations around the world. A proven performer, he has garnered the respect of industry leaders for his ability to motivate and challenge his team to achieve their potential. Mr. Carter is currently the Managing Director for the Airlie Foundation and has served in varying roles within the hospitality industry including, Director, Corporate Director, Resident Manager, General Manager and independent consultant. Mr. Carter's experience in the industry has been obtained while leading teams at of some of the countries most notable properties including the Rancho Bernardo Inn, U.S. Grant Hotel, Intercontinental Hotel San Diego, Club Corporation of America, Rancho Valencia Resort, Kiawah Island Resort, Bald Head Island Resort, The Founders Inn, and Airlie Conference Center. Mr. Carter has served on the opening team of several Hotels throughout his career in addition to transitioning several properties for new owners and operators. A sought after public speaker on a variety of subjects. Mr. Carter was the keynote speaker for the Annual National Conference on University and College Conference Centers (NCUCCC) at the University of Alabama. Topic expert presenter for several International Association of Conference Centers (IACC) meetings. Mr. Carter has been a leader in many associations and civic groups and has served locally on the Board of Directors for the Fauquier County Chamber of Commerce and the Fauquier Americas Promise. He served as the President of Warrenton Rotary Club, and Senior Warden and School Board Treasurer for the St. James Episcopal Church in Warrenton. Mr. Carter currently serves as a Trustee on the Board of Directors for the Fauquier Hospital, Health System and Fauquier Health Foundation and works on the Compliance & Audit and Quality & Safety Committees. Mr. Carter resides in Warrenton, Virginia 50 miles outside of Washington, D.C. in the foothills of the Blue Ridge Mountains with his wife Carrie and three children Madison, Emma and Jack. In his “free” time, Mr. Carter enjoys sports with his active family, fishing, hunting, politics and an occasional round of golf.

Please visit http://www.airlie.com for more information.

Mr. Carter can be contacted at 540-347-1300 or kcarter@airlie.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.