Editorial Board   Guest Author

Mr. Araya

Andres Araya

Managing Director, Abadia Retuerta LeDomaine, Spain

A consummate hotel executive with 25 years of experience with leading luxury hotels worldwide, Chilean-born Andres Araya took the reins of Spain's exclusive and historic Abadía Retuerta LeDomaine hotel in 2010. During the first two years, he guided the 900-year-old abbey through a sensitive restoration to convert it to a unique hotel, that earned it an award from the European Union for conserving cultural heritage, and committed to making LeDomaine a property that would be on the wish list of every discerning global traveler. He opened the new hotel in March 2012 with the first complete butler service in Spain and in 2015 oversaw the addition of a spa that is among the best in Spain. As part of his F&B strategy to position LeDomaine as a world-class culinary destination, he partnered with one of the world's superstar chefs, Spaniard Andoni Aduriz; within two years, in 2014, the hotel had earned a Michelin Star. Today, LeDomaine is one of Spain's most renowned properties, recognized as the country's #1 hotel in several prestigious magazine and industry rankings, while the Abadía Retuerta wines have been recognized as being among the Top 100 Best in the World by Wine Spectator. Mr. Araya's distinguished career includes serving as managing director of internationally acclaimed, Five Diamond Las Ventanas al Paraiso in Los Cabos, Mexico, and holding executive positions with the Ajman Kempinski Hotel & Resort, United Arab Emirates; Conrad Cairo Hotel & Casino, Cairo, Egypt; St. Regis Aspen, Colorado; Sheraton María Isabel, Mexico City, and The Palace of the Lost City, Sun City, South Africa.

Please visit http://www.ledomaine.es for more information.

Mr. Araya can be contacted at 34983680368 or info@ledomaine.es

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.