Editorial Board   Guest Author

Mr. Schaap

Jos Schaap

Founder and CEO, StayNTouch

Jos Schaap is an innovator in aligning technology with business to create solutions and opportunities that drive change and improve service. Mr. Schaap founded StayNTouch, a leader in mobile technology and Property Management Systems (PMS) for hotels, in 2013. The company raised a Series A funding in 2016. Since its inception in 2013, StayNTouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia. Previous to this, Mr. Schaap had a track record of close to 20 years leading MICROS Systems, Inc. as a Senior Vice President in charge of global product development and strategy for the Lodging and eCommerce divisions. During his tenure, MICROS' hospitality products became the global market leader growing the company's revenues from less than $300 million to $1.1 billion. Mr. Schaap was responsible for introducing a number of new products enabling MICROS to enter all hospitality segments from limited to full service hotels. He was also a key adviser to executive staff on strategic planning and direction related to MICROS's overall global product strategy. Mr. Schaap speaks often at hospitality industry events, is a frequent contributor to leading trade journals, and spearheads original research at StayNTouch that is reflected in the company's blog and other public releases. Mr. Schaap has a degree from the University of Phoenix, and a degree in International Management and Business from the hotel school at the Hauge.

Please visit http://www.stayntouch.com for more information.

Mr. Schaap can be contacted at 301-358-1356 or jos@stayntouch.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.