Editorial Board   Guest Author

Mr. Gerstenecker

Robert Gerstenecker

Executive Chef, Four Seasons Hotel Atlanta

Robert Gerstenecker joined Four Seasons in 1989 and worked his way up from part-time carver to executive chef during moves to properties in Toronto, Hong Kong, New York and Palm Beach. "When I hit Atlanta, something happened," he says. "I realized I could have a country experience and still be a part of a big city." That experience is important to Mr. Gerstenecker, who grew up on a working farm in On-tario, Canada, and experienced the transformation of food first hand. "My mother would pull the cream off the top of fresh milk from our cows, make butter with it and feed us the milk," he says. "Growing up on a farm never seemed important to me, but now I realize it's not common to know where food really comes from." Mr. Gerstenecker, who lives on a four-acre farm just north of Atlanta, isn't satisfied to leave the land behind when he comes to work. In 2009 he started a garden on the outdoor terrace of the hotel's fifth floor that produces everything from cauliflower and teardrop tomatoes to mint for mojitos at the hotel bar. "I harvested 300 pounds of basil from the rooftop garden last year," he says. "It was so plentiful, we pureed it with olive oil and froze it." Instead of picking all the basil, he lets some of it flower, which makes the bees in his rooftop apiary very happy. Mr. Gerstenecker uses their honey—more than 800 pounds since 2009—in tea, oatmeal and desserts and various products for the hotel spa. After 25 years in the industry, Mr. Gerstenecker is just as excited about cooking today as the day he baked his first cake with a light bulb. "I'm addicted to the challenge of making sure each guest has an incredible food experience," he says. "Food is ever evolving—you can never be perfect at it, but that doesn't stop me from trying every day."

Please visit http://www.fourseasons.com for more information.

Mr. Gerstenecker can be contacted at 844-623-5029 or robert.gerstenecker@fourseasons.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.