Editorial Board   Guest Author

Mr. Hartwright

Nick Hartwright

Co-Founder, Mill and Company Project

Nick Hartwright is one of London's leading social entrepreneurs. He is a huge supporter of the arts and culture-based projects, and wants to make them accessible to all. In the first instance he is a place-maker and has been, and is, involved in a number of exciting regeneration projects in the capital that are ultimately making people's lives, and communities, better. His projects are about regeneration not gentrification, and all of Mr. Hartwright's spaces are sustainable, deliverable and affordable. He takes on derelict buildings, places that might be crumbling, and works with local authorities to restore them, give them a new lease of life and make them focal points in local and creative communities. Mr. Hartwright's is committed to making London's art scene flourish, and is incredibly supportive of creative minds. To this end, he recently opened Green Rooms, the UK's first arts-led independent social enterprise hotel. Situated on Station Road in Wood Green, it is already changing the shape and face of the area. Mr. Hartwirght is co-founder of The Mill Co. Project, a social enterprise that provides work and project spaces at extremely competitive rates for artists and small creative companies. Tenants are provided with a space to work in, performance areas and stages to put on shows or exhibitions by night, a network of other artists to collaborate with, a creative agency they can work with, and a store where they can sell their products. Under Nick's stewardship the The Mill Co. Project has grown incredibly quickly. Starting in 2010, it now operates nearly 100,000 square foot of workspace, theatre space, cafes, bars and restaurants across London, and supports over 100 SMEs.

Mr. Hartwright can be contacted at

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.