Editorial Board   Guest Author

Ms. McKay

Marigrace McKay

OpEx Professional, Self

Marigrace McKay is an experienced Strategic Management and Operations Excellence (OpEx), professional - and she loves her job! She has worked across many industries including but not limited to: hospitality, energy, telecommunications, DOD/engineering, consumer and durable goods. Her first post-college job was with Canadian Pacific Hotels in Washington, DC group sales in the association and diplomatic markets. She also sold for Holiday Inns International Canada (CHIC) - so she truly understands the inside workings of getting and growing satisfied hotel clientele and the hospitality industry in general. Ms. McKay is a F500 Project Manager of Change Management and Performance Improvement (PI). She has served key executive partner roles in accelerating business growth and strategic goal achievement. She is a certified Lean/Six Sigma Black Belt, and holds several professional HR Management certifications (SHRM-SCP, SPHR) including Change Management and as a Professional in Learning and Performance (CPLP). Ms. McKay earned a Master of Science, Management degree from The Johns Hopkins University. A 10-year career with leading consultancies formed her systems thinking. Recently with Mondelez International (formerly Kraft Foods) she led the leadership development program for 400 managers in the largest North America business unit. In that role Ms. McKay and her team designed and implemented an e-learning academy. This later proved to deliver a calculated 3-sigma learner effectiveness. For classroom learning, she managed 23,000 hours. She has managed HR Departments in union and non-union environments, 2,200 employees. Her favorite city is Barcelona - pinchos and tapas on the Med! 2nd fav? US State Parks.

Ms. McKay can be contacted at 423-653-7696 or mg62529@att.net

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.