Editorial Board   Guest Author

Mr. Caughlin

Ron Caughlin

Senior Vice President Brand & Digital Strategy, RadonicRodgers Strategy+

Ron Caughlin has over 20 years of marketing and brand experience in both the agency and client side of the business. His area of expertise includes marketing, brand strategy, digital, PR and social media. Mr. Caughlin has a Bachelors degree from the University of Toronto and Master Studies in Communications from University of Calgary. Currently Mr. Caughlin is Sr. Vice President Brand & Digital Strategy for RadonicRodgers Strategy+, a brand and digital marketing agency specializing in Travel & Tourism marketing. Ron leads RadonicRodgers Strategy+ client brand strategy, client training and workshops, digital PR and marketing initiatives at Canada's leading firm in award-winning Travel & Tourism marketing. Mr. Caughlin honed his marketing communications career at some of Canada's top agencies starting with BBDO as an Account Director and then VP, Clients Services at Cossette as well as the Managing Director for CIM, - LAUNCH. He had the opportunity to lead some very notable national clients including the McDonalds national campaign and the Bell power brand strategy and activation. Most recently Mr. Caughlin created the inbound marketing, PR and social media program for TNS Canada as VP, Marketing. In addition, he was the practice lead for the Travel & Tourism and Digital Sectors and led the global Digital Life and Mobile Life studies. Mr. Caughlin built the marketing program from the ground up, at the GTAA (Toronto Pearson) as the Vice President Marketing and created the digital marketing partnership with Air Canada, Tourism Toronto and OTMPC. He also developed the "There's no place like this" campaign for the Ontario Tourism Marketing Partnership (OTMPC) as Director, Brand and North America Marketing. Mr. Caughlin is also a part-time professor at Humber - School of Hospitality, Recreation & Tourism where he teaches PR and Social Media, Consumer Insight and Marketing Research, Sport Tourism, Sport Finance, Mobile Marketing and e-Business and Technology. He also volunteers his time as the Sr. Vice President of Global Alliance for IIMP with a framework that consists of a core team that includes 4 vice presidents, each responsible for a different global zone and global team that includes 17 regional directors who are responsible for supervising and monitoring country managers within their regions.

Please visit http://www.radonicrodgers.com for more information.

Mr. Caughlin can be contacted at 416-695-0575 or ron@radonicrodgers.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.