Editorial Board   Guest Author

Ms. Stevens

Wendy Stevens

Chief Commercial Officer, First Hospitality Group

According to Chief Commercial Officer, Wendy Stevens, to be successful at First Hospitality Group one must make sure that they are adding value. “Focus on the priorities and don't get caught up in the minutia. Commit to what you say you're going to execute and get it done.” In her role, Ms. Stevens is responsible for developing and executing company strategy at a high level, pinpointing valuable business opportunities, and scouting out the best of the best for our workforce. Disciplined and determined in her approach, every challenge that comes across her desk is met with a sense of urgency that guarantees results.

Ms. Stevens' methods have proven successful time and again over her 17 years with First Hospitality Group, but the accomplishment with which she is most proud is the assemblage of her team of innovative leaders. “When I first started, we had 17 hotels in our portfolio and there were only three sales people, including myself, to work with them.” Since then, First Hospitality Group's portfolio has more than tripled; departments dedicated to marketing and revenue management have been developed to offer more holistic and dedicated support, and a total sales department of 3 grew to a team of more than 20. She attributes her success to the singular idea that, “There is nothing that you can't do; the only limits that we have, we set for ourselves.”

When she's not working with the brands to forge strong partnerships or sitting on civic committees as a representative of First Hospitality Group, you may find Ms. Stevens on the back of her Harley, flying down a zip-line, or scaling the side of a cliff. In her personal life just as in her professional life, she takes risks, moves quickly, and is fully committed to everything that she approaches. In both capacities, she pushes the limits of herself and those tenacious enough to keep up with her.

 


Please visit http://www.fhginc.com for more information.

Ms. Stevens can be contacted at 224-257-4000 or wstevens@fhginc.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.