Editorial Board   Guest Author

Mr. Fortney

Eli Fortney

Executive Chef, Topnotch Resort

Eli Fortney grew up in Montpelier, Vermont. A high school community-based learning program led him an internship at A Single Pebble, a fine-dining classic Chinese restaurant. During his time there, the restaurant was recognized as the best restaurant in Vermont by several publications. His experience incited a passion to continue his education at The Culinary Institute of America, where he interned and became sous chef for a fine dining restaurant group in the U.S. Virgin Islands. Mr. Fortney's culinary curiosity led him to the prestigious Broadmoor Resort in Colorado, the country's oldest five-star/five-diamond property, and then to Las Vegas. A variety of positions on the strip gave him experience in high-volume, fast casual, and fine dining. He was chosen to collaborate with celebrity chef Kerry Simon in opening a gourmet burger restaurant. He continued his career in hotel dining for Maine-based Olympia Hotel Management Group, which led him to Portland, Maine, and Durham, North Carolina. During his time with Olympia Hotel Management Group, Mr. Fortney worked with a team that together earned the distinction of being named the number one hotel out of over 660 properties worldwide for a Hilton brand. Mr. Fortney is accredited as a Certified Executive Chef and Certified Culinary Administrator by the American Culinary Federation. Mr. Fortney's desire to return to his roots led him to explore opportunities in his home state of Vermont. He is currently the Executive Chef for Topnotch Resort and Spa, where he oversees all aspects of the culinary team for two restaurants and a high-volume banquet and catering department.

Please visit http://www.topnotchresort.com for more information.

Mr. Fortney can be contacted at 802-253-6479 or efortney@topnotchresort.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.