Editorial Board   Guest Author

Ms. Mahlstedt

Patricia Mahlstedt

Co-Chair Hospitality & Gaming Practice, Eckert Seamans

Tricia Mahlstedt is the Co-Chair of Eckert Seamans' Hospitality & Gaming practice. She focuses her practice on hospitality law, representing hotel owners, developers, investors, and management companies. Ms. Mahlstedt's practice covers various aspects of hotel-related matters for clients whose properties are located throughout the United States as well as in international locations, including hotel acquisitions and sales, joint venture negotiations, financing matters, leases, management agreements, franchise and food and beverage operating agreements, and day-to-day hotel operational matters.

She is responsible for managing Eckert Seamans' role as outside counsel for negotiation of management agreements for multiple independent hotel management company clients, for both U.S. and international operations, as well as on-going legal support for the operations of such clients.

Previously, Ms. Mahlstedt served for six years as an associate general counsel at Interstate Hotels, the nation's largest independent hotel management company. While serving in that capacity, Ms. Mahlstedt's practice covered general corporate transactional matters of the publicly-held company, including mergers and acquisitions as well as hotel operational matters. Specifically, Ms. Mahlstedt had major responsibility in negotiation and administration of hotel management agreements, hotel acquisitions, joint ventures and financing transactions, and securities transaction and reporting matters. Ms. Mahlstedt also has several years of experience practicing general corporate and real estate law outside of the hospitality area, with experience in commercial lending transactions, real estate acquisitions and dispositions, and merger and acquisition transactions.

Ms. Mahlstedt earned her J.D. from the University of Notre Dame Law School and undergraduate degree, with highest honors, from Saint Vincent College.

Please visit http://www.eckertseamans.com for more information.

Ms. Mahlstedt can be contacted at 412-566-1914 or pmahlstedt@eckertseamans.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.