Editorial Board   Guest Author

Ms. Oliver

Inger Oliver

Director of Revenue Management, McKibbon Hospitality

Inger Oliver works as Director of Revenue Management and oversees McKibbon Hospitality's in-house revenue management team, which is responsible for strategizing competitive rates and maximizing profit for more than 80 hotels across the McKibbon portfolio.

Ms. Oliver has been with McKibbon since 2003 and has seen tremendous success in implementing new tactics that drive profit for McKibbon hotels. Headquartered in Tampa, Florida, and Gainesville, Georgia, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. The company is an award-winning leader in hotel development and management, building, renovating and managing hotels for Marriott, Hilton, Hyatt and other iconic hospitality brands. From hand-picking urban sites and imagining the just-for-you details of a guest experience, to overseeing operations and bringing a brand to life, and everything in between, McKibbon shapes inclusive hospitality development.

Prior to her role with McKibbon, Ms. Oliver worked for Marriott International for 17 years. During her time with Marriott, she worked in several roles including Cluster Director of Revenue Management, Director of Reservations Sales, and Reservation Supervisor. Ms. Oliver has won several awards from Marriott including Sales Intensity Award for Exceeding Market Share/RevPar Index (1997); Manager of the Year Award (1997); and Partnership Award with Area Reservation Office (1996).

Ms. Oliver can be contacted at 813-241-2399 or inger.oliver@mckibbon.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.