Editorial Board   Guest Author

Ms. Oliver

Inger Oliver

Director of Revenue Management, McKibbon Hospitality

Inger Oliver works as Director of Revenue Management and oversees McKibbon Hospitality's in-house revenue management team, which is responsible for strategizing competitive rates and maximizing profit for more than 80 hotels across the McKibbon portfolio.

Ms. Oliver has been with McKibbon since 2003 and has seen tremendous success in implementing new tactics that drive profit for McKibbon hotels. Headquartered in Tampa, Florida, and Gainesville, Georgia, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. The company is an award-winning leader in hotel development and management, building, renovating and managing hotels for Marriott, Hilton, Hyatt and other iconic hospitality brands. From hand-picking urban sites and imagining the just-for-you details of a guest experience, to overseeing operations and bringing a brand to life, and everything in between, McKibbon shapes inclusive hospitality development.

Prior to her role with McKibbon, Ms. Oliver worked for Marriott International for 17 years. During her time with Marriott, she worked in several roles including Cluster Director of Revenue Management, Director of Reservations Sales, and Reservation Supervisor. Ms. Oliver has won several awards from Marriott including Sales Intensity Award for Exceeding Market Share/RevPar Index (1997); Manager of the Year Award (1997); and Partnership Award with Area Reservation Office (1996).

Ms. Oliver can be contacted at 813-241-2399 or inger.oliver@mckibbon.com

Coming up in July 2018...

Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.