Editorial Board   Guest Author

Mr. Graham

Richard Graham

General Manager, The Fontaine

An established leader with deep roots in the Kansas City hospitality scene, Richard Graham brings more than a decade of boutique hotel experience to his role as general manager of The Fontaine. MR. Graham is responsible for overseeing the day-to-day operations of The Fontaine in addition to leading the 132-room boutique hotel through its renovation, rebranding and repositioning, completed December 2017.

 

With his strong attention to detail, penchant for high-quality service and impeccable organizational skills, Mr. Graham leads his team in ensuring the delivery of the refreshing, renewing hospitality experience travelers anticipate before arrival and remember long after departure.

 

Prior to joining The Fontaine, Mr. Graham served as director of hotel operations at Kansas City's Ameristar Hotel & Casino where he was responsible for the entire scope of hotel operations. He spent his decade prior at the AAA Four Diamond Hilton President Kansas City where he held the positions of director of rooms and director of housekeeping. There, he played a critical role in overall guest experience, consistently scoring among the top 25 Hilton Hotels & Resorts in North America for cleanliness and guest satisfaction.

Mr. Graham's hospitality management experience also includes more than six years as general manager of d'Bronx Crown Center, a Kansas City favorite and “cook driven” combination of New York-style deli and pizzeria. 

Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a refreshing, new destination for business and leisure travel. With a name drawn from the inspiring fountains that dot the neighboring Plaza, The Fontaine offers an experience that is authentically local, stylishly cool, energetic and infused with Midwestern hospitality.

Please visit http://www.thefontainehotel.com for more information.

Mr. Graham can be contacted at 816-753-8800 or info@thefontainehotel.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.