Editorial Board   Guest Author

Mr. Graham

Richard Graham

General Manager, The Fontaine

An established leader with deep roots in the Kansas City hospitality scene, Richard Graham brings more than a decade of boutique hotel experience to his role as general manager of The Fontaine. MR. Graham is responsible for overseeing the day-to-day operations of The Fontaine in addition to leading the 132-room boutique hotel through its renovation, rebranding and repositioning, completed December 2017.

 

With his strong attention to detail, penchant for high-quality service and impeccable organizational skills, Mr. Graham leads his team in ensuring the delivery of the refreshing, renewing hospitality experience travelers anticipate before arrival and remember long after departure.

 

Prior to joining The Fontaine, Mr. Graham served as director of hotel operations at Kansas City's Ameristar Hotel & Casino where he was responsible for the entire scope of hotel operations. He spent his decade prior at the AAA Four Diamond Hilton President Kansas City where he held the positions of director of rooms and director of housekeeping. There, he played a critical role in overall guest experience, consistently scoring among the top 25 Hilton Hotels & Resorts in North America for cleanliness and guest satisfaction.

Mr. Graham's hospitality management experience also includes more than six years as general manager of d'Bronx Crown Center, a Kansas City favorite and “cook driven” combination of New York-style deli and pizzeria. 

Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a refreshing, new destination for business and leisure travel. With a name drawn from the inspiring fountains that dot the neighboring Plaza, The Fontaine offers an experience that is authentically local, stylishly cool, energetic and infused with Midwestern hospitality.

Please visit http://www.thefontainehotel.com for more information.

Mr. Graham can be contacted at 816-753-8800 or info@thefontainehotel.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.