Editorial Board   Guest Author

Mr. Graham

Richard Graham

General Manager, The Fontaine

An established leader with deep roots in the Kansas City hospitality scene, Richard Graham brings more than a decade of boutique hotel experience to his role as general manager of The Fontaine. MR. Graham is responsible for overseeing the day-to-day operations of The Fontaine in addition to leading the 132-room boutique hotel through its renovation, rebranding and repositioning, completed December 2017.

 

With his strong attention to detail, penchant for high-quality service and impeccable organizational skills, Mr. Graham leads his team in ensuring the delivery of the refreshing, renewing hospitality experience travelers anticipate before arrival and remember long after departure.

 

Prior to joining The Fontaine, Mr. Graham served as director of hotel operations at Kansas City's Ameristar Hotel & Casino where he was responsible for the entire scope of hotel operations. He spent his decade prior at the AAA Four Diamond Hilton President Kansas City where he held the positions of director of rooms and director of housekeeping. There, he played a critical role in overall guest experience, consistently scoring among the top 25 Hilton Hotels & Resorts in North America for cleanliness and guest satisfaction.

Mr. Graham's hospitality management experience also includes more than six years as general manager of d'Bronx Crown Center, a Kansas City favorite and “cook driven” combination of New York-style deli and pizzeria. 

Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a refreshing, new destination for business and leisure travel. With a name drawn from the inspiring fountains that dot the neighboring Plaza, The Fontaine offers an experience that is authentically local, stylishly cool, energetic and infused with Midwestern hospitality.

Please visit http://www.thefontainehotel.com for more information.

Mr. Graham can be contacted at 816-753-8800 or info@thefontainehotel.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.