Editorial Board   Guest Author

Mr. Shepherd

William Shepherd

Partner, Holland & Knight LLP

William Shepherd is a partner with Holland & Knight LLP and a former statewide prosecutor of Florida. He represents clients involved in civil and criminal government investigations and helps them create effective compliance plans.

Mr. Shepherd regularly meets with clients to update their compliance programs and to train global staff to assure that problems are avoided before they are created. He helps clients comply with federal anti-human trafficking regulations, the Foreign Corrupt Practices Act (FCPA), global anti-corruption laws, and healthcare fraud and anti-kickback regulations.

Given Mr. Shepherd's broad experience as a prosecutor directly handling and supervising hundreds of proactive investigations, he is regularly called upon by general counsel to handle and manage complex internal investigations. In the last several years, Mr. Shepherd has been retained by companies, their boards or special investigative boards, in both public and private settings, to handle investigations in the areas of Foreign Corrupt Practices Act (FCPA), cybercrime and data breaches, human trafficking and supply chain issues, theft and embezzlement, securities fraud insider trading, bank fraud and board self-dealing, university procurement and contracting, employee misconduct (including both financial misconduct and sexual misconduct, and sports industry investigations.

Mr. Shepherd is a former chair of the American Bar Association's 20,000 member Criminal Justice Section and is recognized by Best Lawyers in America and Chambers USA as a top lawyer in the areas of White-Collar Criminal Defense and Government Investigations. He is headquartered in the firm's West Palm Beach office, but advises clients from around the world.

Mr. Shepherd can be contacted at 954-468-7902 or william.shepherd@hklaw.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.